Returns & Exchanges

CHANGE / RETURN POLICY:
1. LEGAL RIGHT TO WITHDRAW FROM PURCHASE
In accordance with applicable regulations, if you are hiring as a consumer, you may withdraw from the order (except when the object of the order is any of the products for which the right of withdrawal in Clause .2 below is excluded) at any time within 14 calendar days from the date of delivery of your order.

In this case, you will be reimbursed for the price paid for such products. You will bear the direct costs of returning the product.

2. COMMON PROVISIONS
You will not have the right to withdraw from the Order whose purpose is the supply of any of the following products:
▪ Custom items
▪ Music CDs / DVDs without their original packaging.
▪ Stockings.
▪ Underwear.
▪ Hair items.

Your right to withdraw from the Order will apply exclusively to those products that are returned in the same conditions in which you received them. Please return the item using or including its original packaging. You must also include all instructions, documents and product packaging. No refund will be made if the product has been used beyond the mere opening of the product or if it has suffered any damage, so be careful with the products while they are in your possession.

3. RETURNS OF DEFECTIVE PRODUCTS
In the cases in which you consider that at the time of delivery the product does not conform to the stipulated in the Order, you must contact us immediately through our email: indicating the product data as well as the damage who suffers, or by calling 615124930 by phone where we will indicate how to proceed.